Dating and Marriage Services FAQ Part 7

I've lost the email you sent me with my password. Can you send it to me again.

All you need to do is to enter you email address without your password and the server will send the password associate with that email address to the email address.

I have received confirmation of a letter, 41718800 from Ms.X, ob3891 that has been processed by Ryerose Agency staff. Thank you very much. Was the text of the letter sent separately? Is it an attachment? I am unable to find the letter.

What you have received, is the automated receipt, that is generated when we receive a letter from a lady at one of our regional offices. The actual letter usually follows in 24-48hrs, once we have processed it.

I have been seeing one of your ladies for some time and she has now asked to be removed from the site because we intend to marry. Can I still write to her through your email service?

    The lady was removed, as she is no longer actively seeking a partner. However, this also means her profile page no longer appears. You can still write to her by clicking here and entering her ID number.

Sometimes I see boxes where the pictures supposed to be. How can I fix this?

The problem is cause by the browser timing out before the page has fully loaded. There are a lot of images on the site, so it's best to increase the size of you browsers cache to a reasonably large value. If you don't see an image, and the page has finished loading, try pressing the "Refresh" or "Reload" button on the browser, and this will try to load the page again.

I'm having trouble uploading photos when trying to send a letter. What am I doing wrong?

First, you first need to ensure the picture is less than 100kb in size. This is the maximum size allowed. Secondly, the file needs to be in JPG format. Most imaging packages can save in JPG format, so if the file has a different extention, convert it to JPG using a package such as Paint Shop Pro. Finally, the filename must NOT contain any spaces. If it does, rename the file to remove the spaces. The pictures should now upload without any problems. If you are sending a large number of pictures, it may take a few minutes for your modem to upload the pictures to our server.